Frequently Asked Questions

If you have any questions, the best thing you could do first is to read and search our FAQ section. If you can't find any that matches your problem, please do not hesitate to contact us.

Frequently Asked Questions


Q01: Which formats can I use to edit?

A: Audio Editor Deluxe supports the following file formats:

Waveform Audio (PCM Wave) Files (*.wav);
MPEG Audio (Various Layers) Files (*.mp3;*.mp2;*.mpeg);
Windows Media Audio Files (*.wma);
OGG Vorbis Audio Files (*.ogg);
CD Audio Tracks (*.cda);
VOX Dialogic ACPCM Files (*.vox);
RAW Audio Files (*.raw; *.pcm);
G.72x Audio Files (*.g721;*.g723;*.g726);
AU Unix Audio Files (*.au;*.snd);
AIFF Apple Audio Files (*.aif;*.aiff;*.aifc);
MPC Audio Files (*.mpc);
DSP Audio Files (*.dsp).

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Q02: How to save as MP3?

A: After you hit "Save" button, there will be a browser window activated in which you can choose the file location, enter the filename and select MP3 format from the dropdown list at the bottom of the window.

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Q03: Can I remove the voice from a sound track, completely?

A: No, you cannot fully remove the voice from a track. Any program that promises to remove voices completely from a sound track will also remove any sound near the voice in the stereo spectrum.

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Q04: What if I want to record some online radio program? Can the recorder tool start recording automatically?

A: Activate the audio recorder and click "Timer Record". This is a handy setting for time-triggered recording. You can set the precise date and time to start recording and even the duration of the recording. From now on, you will never miss your program.

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Q05: I am trying to use Audio Editor Deluxe, but it is not working properly. What could be the problem?

A: This is usually caused by the file's audio content using a codec that is not supported by the conversion module. Even though it plays properly in Audio Editor Deluxe, the playback engine's supported codecs are different from that of the conversion module. You should ensure you're running the latest version of Audio Editor Deluxe, if you're experiencing this problem, because we are always adding support for additional codecs as the software is updated.

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Q06: Can all CD-ROM drives rip CD to WAV, MP3, or WMA?

A: Although most current CD-ROM drives can convert digitally, only CD-ROM drives that support the Redbook audio format and have a reasonable level of seeking accuracy can convert tracks from CDs to disk in digital format. Many older CD-ROM drives and some new ones, do not support this capability.

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Q07: When converting from CD, pops or clicks are present in the output file. How can I improve the output quality?

A: There are a number of possible obstacles when converting from CD, including minute scratches or physical damage to the CD for a particular track, internal vibration of your CD-ROM drive, interruptions with multiple networked PCs, attempting to convert from an enhanced CD, as well as a variety of other possibilities. Always remember to avoid running any applications in the background while converting. This includes any pre-installed applications that may have come on your PC.

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Q08: Can I input audio files of different formats into the audio file merger without turning them into a certain format?

A: You don't have to convert the source files into a certain format. The audio file merger allows converting audio files of multiple formats at a time directly.

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Q09: How can I eliminate speed fluctuations from my output files?

A: Speed fluctuations are most often caused by the computer's processor not being able to keep up with the conversion process. Because Audio Editor Deluxe performs all recording and encoding in one step (for maximum speed and quality), it demands more processing power than an encoder by itself. If you have limited processing power try first converting from CD to WAV format and then encoding to MP3 format with the audio converter tool of Audio Editor Deluxe.

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Q10: How can I add some information like the artist, album, and release year into a song?

A: If you song is in MP3 format, just input it to Audio Editor Deluxe and click "File - Edit ID3 Tags" to pop up the ID3 editor; if you have a WMA song, go to "File - WMA Info".

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Q11: The CD's I create with your recordings play back on my computer, but not on my home or car player. What is wrong?

A: If the CD's cannot be played back on a regular CD player, then this can have several reasons.

The most common reason is that the CD was not created correctly with your CD-burning software. Most CD players require the CD-recording-session to be closed. For more information on creating standard Audio CD's and CD-recording-sessions, please refer to the manual of your CD-burning software.

Another possibility is that you created a Data CD with the sound files. This kind of CD is not recognized by regular CD players. Make sure you create an Audio CD instead and to "close the session" on the CD.

If none of the above applies, then try burning the CD at a lower speed. Burning at speed 1X instead of any higher speed supported by your CD-burner or CD's, causes a "deeper burn" which may work better on older CD players.

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Q12: How to convert my home study courses from tape to CD?

A: Many home study courses like language courses come with cassette tapes containing audible lesson material. Constantly having to wind and re-wind those tapes to find the right fragment can become very annoying and might even withhold you from completing the course.

Converting those cassette tapes to CD is the solution! On a CD player you can more easily jump to the fragment you need and also makes it easier to replay the same fragment over and over.

Record the tapes using the Free Audio Recorder Deluxe almost like "record an Internet broadcast". Just choose the right audio source and then click "Record".

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Q13: What does Free Audio Converter Deluxe do?

A: Free Audio Converter Deluxe takes one (or more) audio tracks and converts them from one audio format (like DTS or AAC) into another (like AC3 or MP3).

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Q14: Does Free Audio Converter Deluxe support batch conversions?

A: Yes, with the inbuilt batch conversion engineer, you can convert tons of audio files at once and you will be released from mass conversion work.

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Q15: Does your audio converter support mpga audio format and how do I convert it to MP3?

A: No. But you can do this trick, rename *.mpga to *.mp3, convert it to *.wav then convert *.wav back to *.mp3.

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Q16: After I finish the conversion to AVI, I can only get the audio playback in Windows Media Player while it shows that I need download certain codec. No video can be watched. Why?

A: The default codec for AVI output in our program is DivX & Xvid. If you do not have these codecs installed on your PC, you will not be able to play the file. Please download them from www.divx.com & www.xvid.org for free. After the installation, Windows Media Player will be able to play AVI files produced by our program.

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Q17: I have finished the conversion to the iPod/iPhone/Apple TV; what do I need to do so that I can transfer the output files into my iPod?

A: Do you have iTunes installed? It is a must. Please download it from www.apple.com. The transferring job must be done by this tool.

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Q18: Is it legal to download the online FLV video to my PC?

A: Yes, it is legal. When you watch an online FLV video in flash from a website (like YouTube.com), the video will be automatically downloaded to the "Temporary Internet Files" folder of your hard disk. That means that the file is saved on your computer while you watch the video and there remains until you delete it. Our application does the same thing and it allows you to choose the download folder. However, the downloaded FLV files should be for individual use only. We suggest you not to convert any authorized material.

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Q19: I found a bug! Now what?

A: The most important thing when reporting a bug is to be as specific as possible. Give us enough information that we can reproduce the bug ourselves, otherwise it's unlikely that we'll be able to fix it.

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Q20: How do I uninstall your products?

A: Our products can be uninstalled by opening Add/Remove Programs in the Control Panel. Select our product you installed from the list and click the button "Add/Remove". This launches the uninstall program.

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